Privacy policy

This Privacy Policy explains how Myteeth.store (“Myteeth,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects your personal information when you visit myteeth.store, use our services or applications, make a purchase, or contact us.

Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address, phone number, and billing or delivery address.
  • Account details, order history, returns, and customer-support communications.
  • Transaction and limited payment information. Payments are processed by authorized payment providers, and we do not store complete payment-card details.
  • Device and usage information, including your IP address, browser, device type, pages viewed, and interactions with our website.
  • Cookie identifiers, marketing preferences, and communication consent.
  • Any information you voluntarily provide through forms, reviews, surveys, or customer-support channels.

We collect this information directly from you, automatically through cookies and similar technologies, or from service providers involved in operating our store.

How We Use Your Information

We may use personal information to:

  • Operate and improve our website, applications, and services.
  • Create and manage customer accounts.
  • Process payments, orders, deliveries, returns, and refunds.
  • Provide customer support and respond to inquiries.
  • Authenticate customers and prevent fraud, misuse, and security incidents.
  • Send transactional messages concerning orders, accounts, and services.
  • Perform analytics and improve products and customer experience.
  • Send marketing communications when you have provided the required consent.
  • Comply with legal, regulatory, accounting, and tax obligations.

Disclosure to Service Providers

We do not sell or rent your personal information.

We may disclose necessary information to service providers that assist us with:

  • E-commerce hosting and store operation.
  • Payment processing.
  • Order fulfilment, shipping, and delivery.
  • Customer support and communications.
  • Analytics, advertising, reviews, email, and SMS services.
  • Fraud prevention, security, accounting, and legal compliance.

We may also disclose information when required by law, a court order, or an authorized government authority.

Some analytics or advertising activities may be considered “sharing” or “targeted advertising” under certain privacy laws, even when no money is exchanged. Where applicable, you may use the data-sharing opt-out page available on our website.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, analyze usage, improve performance, prevent fraud, and measure or personalize advertising.

Where required, you can manage non-essential cookies through our cookie banner or browser settings. We also recognize Global Privacy Control signals where required by applicable law.

Email and SMS Communications

With your consent, we may send marketing emails or SMS messages about products, promotions, abandoned carts, or other offers. Marketing consent is not a condition of purchase.

You may unsubscribe from marketing emails using the link included in each email. To stop marketing SMS messages, reply STOP to any marketing message received from us. Message and data rates may apply.

Opting out of marketing does not prevent us from sending essential transactional messages relating to your orders, account, payments, or customer-service requests.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy and to meet applicable legal, accounting, tax, fraud-prevention, and dispute-resolution requirements.

When information is no longer required, we will delete, destroy, or anonymize it in accordance with applicable law.

International Data Transfers

Some service providers, including Shopify and other technology providers, may process or store information outside Saudi Arabia. Where applicable, we use appropriate contractual and organizational safeguards and comply with requirements governing international transfers of personal data.

Information Security

We apply appropriate administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or electronic storage is completely secure, but we continually review and improve our safeguards.

Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Be informed about how your personal information is processed.
  • Access your personal information and request a copy.
  • Correct or update inaccurate information.
  • Request deletion or destruction of information when legally permitted.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing, targeted advertising, or qualifying data sharing.
  • Submit a complaint concerning the processing of your information.

To exercise these rights, contact us at customercare@myteeth.sa. We may verify your identity before completing your request.

Children

Our services are not intended for independent purchases by persons under 18 years of age. Purchases by minors must be completed with the involvement and permission of a parent or legal guardian.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The revised version becomes effective when published on this page, and the latest update date will appear above.

Contact Us

For questions, complaints, or privacy requests, contact:

Myteeth.store
Riyadh, Saudi Arabia
customercare@myteeth.sa