Return and Refund Policy

Last updated: August 21, 2026

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition in which it was received, complete with all accessories, and in its original packaging. Any applicable hygiene or safety seals must remain intact. You must also provide your order number or proof of purchase.

To request a return, contact us through WhatsApp at +966 50 954 3400 or by email at customercare@myteeth.sa. Items returned without prior authorization will not be accepted.

If the return is due to a change of mind, the customer is responsible for the return shipping costs. If the item is defective, damaged, incorrect, or not as described, Myteeth Store will cover the reasonable return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us promptly if an item is defective, damaged, incorrect, or not as described. Include your order number and clear photographs so we can assess and resolve the issue.

Non-returnable Items

Returns cannot be accepted for:

• Opened or unsealed oral-care or personal-care products that are unsuitable for return for health or hygiene reasons, including toothbrushes, electric toothbrushes and replacement heads, toothpaste, mouthwash, dental floss, interdental brushes, and tongue cleaners.

• Teeth-whitening products that have been opened, unsealed, used, or have a damaged hygiene seal or original packaging.

• Sale, clearance, and promotional items, except where a return or refund is required by applicable law.

• Hazardous materials, flammable liquids, or gases.

• Gift cards.

These exclusions do not affect your rights when an item is defective, damaged, incorrect, or not as described.

Exchanges

The fastest way to receive a replacement is to return the eligible item. Once the return is approved, place a separate order for the replacement item.

Refunds

We will notify you after receiving and inspecting the returned item. If a change-of-mind return is approved, the refundable amount will be issued as store credit within 14 business days. For a defective, damaged, incorrect, or misdescribed item, the refund will be issued using the method required by applicable law.

Original shipping and return shipping costs are non-refundable when the return is due to a change of mind. This does not apply to defective, damaged, incorrect, or misdescribed items.

Nothing in this Policy limits any mandatory consumer right available under applicable law.