Terms of Service

These Terms of Service govern your access to and use of myteeth.store and any purchase made through it. The website is operated by Myteeth Store Trading Company ("Myteeth," "we," "us," or "our"). By accessing the website, creating an account, or placing an order, you agree to these Terms and the policies published on the website.

1. Eligibility and Acceptance

You must have legal capacity to enter into a binding contract. If you are under 18 years of age, you may use the website and make purchases only with the involvement and permission of a parent or legal guardian.

If you do not agree to these Terms, you must not use the website or its services.

2. Customer Accounts and Information

You are responsible for providing accurate, complete, and current contact, billing, delivery, and account information. You are also responsible for maintaining secure access to your email account and for keeping authentication codes confidential.

You must notify us promptly if you suspect unauthorized access to your account. We may suspend or restrict access where reasonably necessary to protect customers, the website, or the integrity of transactions.

3. Products and Services

Products and services may be available exclusively online and may have limited quantities. We may limit quantities, discontinue products, or restrict sales where reasonably necessary, subject to applicable law.

You must use products according to their labels, instructions, warnings, and intended purposes. Product information on the website is not a substitute for professional dental or medical advice where such advice is required.

4. Product Information and Availability

We make reasonable efforts to present product descriptions, images, colors, specifications, prices, and availability accurately. Colors and appearance may vary depending on the screen or device used.

Availability is not guaranteed until an order is confirmed. If a product becomes unavailable after an order is placed, we will notify you and provide an appropriate remedy in accordance with applicable law.

5. Prices and Payment

Prices and applicable charges are displayed during checkout. Prices may change without prior notice, but a price change will not affect an order already confirmed unless correcting an evident error as permitted by applicable law.

Payments are processed through authorized payment providers. You confirm that you are authorized to use the selected payment method and that the submitted payment information is accurate.

6. Orders and Cancellations

Submitting an order does not guarantee acceptance. An order is accepted when we confirm it or begin processing it. We may reject, limit, or cancel an order for reasons including product unavailability, pricing or description errors, suspected fraud, payment failure, or misuse of promotions.

If we cancel a paid order, we will return the amount due using an appropriate refund method in accordance with applicable law and the payment provider's procedures.

Requests to cancel an order before shipment will be considered where operationally possible. Once an order has been shipped, cancellation or return is governed by our Return and Refund Policy.

7. Shipping and Delivery

Available delivery methods, charges, and estimated times are shown during checkout or order confirmation. Delivery times are estimates and may be affected by the destination, carrier operations, public holidays, weather, or events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and a reachable phone number. Additional costs caused by an incorrect or incomplete address may be charged where permitted by applicable law.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy. Nothing in these Terms or that Policy limits any mandatory consumer right available under applicable law.

9. Optional Third-Party Tools

We may provide access to tools or services operated by third parties. These tools are provided under the relevant third party's terms and policies. We are not responsible for a third-party service to the extent that it is outside our ownership or reasonable control.

10. Third-Party Links and Services

The website may contain links to third-party websites or include payment, delivery, review, analytics, communication, or other third-party services. We are not responsible for the content, accuracy, availability, or practices of independent third parties.

You should review the applicable terms and privacy policies before using a third-party service or completing a transaction with it.

11. Reviews, Feedback, and Other Submissions

If you submit a review, photograph, suggestion, or other content, you confirm that you have the right to submit it and that it is accurate, lawful, and does not violate the rights of another person.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, translate, edit, and display submitted content for operating, improving, and promoting our business, subject to applicable law and our Privacy Policy.

We may remove content that is unlawful, misleading, abusive, infringing, or unrelated to the relevant product or service.

12. Personal Information

Our collection and processing of personal information are governed by our Privacy Policy published on the website. By using the website, you acknowledge that personal information will be processed as described in that Policy and in accordance with applicable law.

13. Intellectual Property

The website and its original content, design, branding, logos, text, graphics, and software are owned by or licensed to us and are protected by applicable intellectual-property laws.

You may use the website for personal and lawful shopping purposes. You may not copy, reproduce, publish, distribute, modify, sell, or commercially exploit any protected part of the website without prior written permission from the relevant rights holder.

14. Prohibited Uses

You may not use the website or its services to:

• Violate any applicable law or the rights of another person.

• Submit false, fraudulent, misleading, abusive, or unlawful information or content.

• Infringe intellectual-property, privacy, or other legal rights.

• Introduce viruses, malicious code, or any technology that disrupts or harms the website.

• Attempt unauthorized access, interfere with security, scrape data unlawfully, or misuse customer information.

• Use automated methods to place abusive orders, manipulate promotions, or interfere with normal store operations.

We may suspend or terminate access for prohibited use.

15. Errors, Inaccuracies, and Changes

The website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or delivery estimates. We may correct or update such information and take appropriate action regarding affected orders, subject to applicable law.

We may update, modify, suspend, or discontinue any part of the website or service when reasonably necessary.

16. Disclaimer of Warranties

We aim to keep the website secure, accurate, and available, but we do not guarantee that access will always be uninterrupted or error-free. Except for warranties or rights that cannot lawfully be excluded, the website and its digital functions are provided on an "as available" basis.

Nothing in these Terms excludes any product warranty, statutory guarantee, or consumer right that applies under Saudi law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect or consequential losses arising from the use of the website or from events outside our reasonable control.

This limitation does not apply to liability that cannot legally be excluded or limited, including mandatory consumer rights or liability resulting from fraud, willful misconduct, or gross negligence where applicable.

18. Indemnification and Severability

To the extent permitted by law, you agree to compensate us for direct losses, liabilities, or reasonable costs resulting from your unlawful use of the website, your material breach of these Terms, or your violation of another person's rights.

If any provision of these Terms is held invalid or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect.

19. Suspension, Termination, and Changes to These Terms

You may stop using the website at any time. We may suspend or terminate access where you materially breach these Terms, engage in unlawful or fraudulent activity, or create a security risk.

We may update these Terms to reflect changes to our services, business practices, or legal requirements. The revised Terms become effective when published on this page, and the latest update date will appear above.

20. Governing Law and Contact Information

These Terms and any separate agreement under which we provide products or services are governed by the laws of the Kingdom of Saudi Arabia. Any dispute will be handled by the competent authorities and courts in the Kingdom of Saudi Arabia, unless applicable law requires otherwise.

Questions about these Terms may be sent to:

Myteeth Store Trading Company
Website: myteeth.store
WhatsApp: +966 50 954 3400
Email: customercare@myteeth.sa
Short Address: RHOB7774
Address: 7774 Prince Abdulaziz Ibn Musaid Ibn Jalawi Street, 3888, As Sulimaniyah, Riyadh 12232, Saudi Arabia
VAT Registration Number: 310828457100003
Commercial Registration Number: 7023330322